Myself T L Venkateswara Rao, working in DRDO, Min of Defence, Govt of India.I have been using CRED for more than a year for credit card card bill payments and i felt it was quite user friendly app.
2. But, the last credit card bill payment in the month of July 2022, I was charged an interest by SBI due to late payment which was completely not my mistake.
3 The same, I will explain you in a sequence
I have paid 10000/- towards credit card bill using UPI on 19 Jul 2022 and the popup appears as Payment successful and my amount was debited. since my credit card bill due date was 21 Jul 2022, i was relaxed because i have paid on time.
Later, on 25 Jul 2022 which was after my due date i have received a message saying that your credit card bill payment has failed. If my bank has not accepted the payment due to server issues, they should credit back my amount on the same date stating the reasons. Even-though, they are not credited the amount, atleast they should inform then i would have pay another payment.
4. The next difficulty i faced was there was a link in that message for instant refund. I tried using that link to give details of my account for refund, but I am unable to submit.If that instant refund method works, atleast i would have paid on the date when i received that message.I waited for next day since i didn't have enough money in my savings, i didn't get refund on the next day and i borrowed money from my friend and paid on 26 jul 2022.
5. Due to the above, I was paid late by 5 days, SBI charged an interest of around 2500/- including taxes.Henceforth i request you to kindly take necessary action and compensate my losses incurred.
Order Id for reference: J25W9XPD0XDR
Regards
T L venkateswara Rao,
Was this information helpful?
Post your Comment