Cred — Education fees not processed by CRED since 5 days

I had paid school fees on Friday and it's the 5th day and I don't see any progress on it.The fees is still not processed and not receiving right update from CRED team.This is Highly rediculous that the fees neither getting processed not getting refunded. Very irresponsible act from team. The last day to pay fees is today and team is not doing anything . I raise requests and they keep closing it without resolution