Cred — Electricity bill of WBSEDCL

I paid Rs. 1712 as electricity bill for july2022 to WBSCDCL through CRED app on 21.07.2022 but till 28.07.2022 they have not created my bill amount to WBSCDCL, but cred calming that the bill submitted successfully. My consumer I'd is[protected]. My bill is now added with panalty also WBSCDCL messaged me for disconnect of electricity connection if I not pay the amount Rs.1751 within 08.08.2022. I mailed several times to cred but they unable to solve my problem. Kindly look into this issue. I also attached the payment screenshots.

Regards,
Sayanton Roy
Mobile- [protected]