Cred — Frustration and Disappointment with Ineffective Support Team and Lack of Resolution for Refund Issue

Address:

Bangalore

I am writing to express my profound frustration and disappointment regarding my experience with the CRED app's support team. I am utterly dissatisfied with the way my issue has been handled, and despite my best efforts to resolve the matter, there has been no satisfactory resolution so far.

On 17 September, a refund request was initiated through the CRED app. Following this, I contacted the customer support team, expecting a prompt and efficient resolution. Regrettably, this has not been the case. Despite my numerous attempts to reach out, the support team has failed to address my concern effectively. I have received nothing but generic and meaningless responses, which not only do not address the issue at hand but also display a lack o[censored]nderstanding and concern for my problem.

Furthermore, the most frustrating part of this entire experience has been the irrelevant emails I have been receiving. I have been asked multiple times to check my other accounts that are not connected with UPI and are not in use anymore. I fail to understand how this is relevant to my refund request, especially when I have clearly provided all necessary details and have even shared my account statement clearly indicating where the refund is supposed to be credited.