Cred — I have paid my rent via CRED app

I am Dr.sudhakar Kasinathan I have paid my rent to my landlord from my credit card on 4/05/2022 the amount got deducted from my credit card. Of amount Rs 36418 but it showed failed transaction and my landlord didn’t receive the rent and again I tried on 6/05/2022 and the money of amount Rs 36418 was again debited from my credit card now my landlord account was credited. So twice my credit card money has been deducted. Inspite of repeated failed attempts to reach the CRED portal for a solution I have come here for my grievance redressal kindly do the needful