Cred — It has been many days, the goods were not received and the money was not returned

Dear Sir I had placed an order of two almo company tshirt from Cred app on 30th Jan 2022, whose order was Id on 62681DQ2Q0 order was also confirmed.Goods not found till date Even after repeatedly complaining in the Cred app, no action was taken and the money was not returned.Request to take quick action regarding this