Cred — MisTransaction

Address:

404, Uphar CHS Ltd., Plot No.6 BHD, Sanjeeva ENCL 7 Bunglows, Near Juhu Circle, Mumbai, Maharashtra – 400 061

Dear Sir/Madam,

I Mr Patelu Raja Tirumaleswara Reddy used to pay my office rent through CRED App and used a Credit Card to pay.

Unfortunately i mistyped the account number.But the transaction was over and the amount was debited from my Credit Card.

My office owner told me that he hadn't received the amount.

So i have raised a complaint to the CRED App Team through Cred App.

The Cred App Team responded and they have given me a UTR number and told me to contact recipient bank.

So i have contacted the bank people.

The Bank people told me that the bank doesn't have 16 digit Account Number, they only have 15 digit.And the UTR number that CRED team had sent is wrong (the UTR Number is short of few Letters).

So i have again sent/informed all these to CRED Team through CRED App and also through mails so that they can send me the correct UTR NUMBER for so many times.But they are not responding .So i have decided to raise a complaint on CRED App team through this channel.