Cred — Money debited from credit card not credited to landlord or refund to me

Myself Saiju S Mony made a house rent payment from HDFC credit card on 27th June 2022. Order ID - 3VEX132EWN9V. The amount is deducted from my credit card but not received by landlord or not refunded. When I enquired about this transaction cred team asked me 48hrs time to resolve but almost after one week also it is not resolved or they're giving proper reply. I shared landlord's bank statement also with cred team. I don't know where the money gone and I am taking much tension to solve this. Kindly give me the solution.