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Cred — Money deducted from bank

I had made a payment for hdfc credit bill through cred app, it showing payment failed but money deducted from my account .in cred it was showing money will be reversed but its been 5 days still i didnt get any amount back.and very bad customer support from the cred.
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India
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