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Cred — Money deducted from my account but not updated in max life records

I have paid policy premium of rs 19836 through cred app for max life insurance. Money was deducted from my credit card but policy was not updated in max life records. Cred had resolved my problem since 23rd oct. Kindly help in resolving my problem. Either policy should be updated or refund of money.
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    No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India
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