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Cred — Payment failed and money debited from bank account

Address:NO.209, K.H, ROAD,AYANAVARAM, NEAR RAILWAY QUARTERS BUS STOP

Have made credit card payment on 24th Oct 2022, The transaction got failed and amount got debited from bank account, Transaction no 4NQGQJ80WQ85, have raised the complaint on 29th oct 2022,

They requested for back statement & same is provided on 30th Oct 2022,
they requested for credited card statement & have provided statement on 4th Nov. 2022,
Till now my money refund to my bank account and there is no response given from CRED app side
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    No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India
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