Cred — Payment not credited in my credit card

I pay my credit card dues on 1 Dec 2022 through cred app.

The payment was successful to cred but cred not credited the amount in my credit card. Even no UTR No is shared with me.

5 Dec 2022 is my due date and after that it badly affect my cibil and late payment charge.

Either refund my money or credited in my card.