Cred — Payment not submitted on bank

Hi,

This is regarding cred application. I have made payment through cred app. But even after 7 days of payment its not reflecting on my bank . they shared wrong UTR number with me . as I have asked to bank they denied about this transection. So please fo not use cred application to make payment . they always make a false reply . or they even not respond once you raise a complaint or issue on the app.