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Cred — Payment related issue

I have made a payment of Rs.1851 on 2nd March 2023 to icici bank card with last digit 9008 through icici bank imobile app.
Till now it has not been credited to my credit card, i have informed the bank regarding the same but they refused to receive the payment.

Kindly look into the matter as soon as possible .

Below mentioned are the transaction details:
Order id-G410W41NNNPD
UTR-HGA7P0FC0D[protected]
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