Cred — Payment taken product not delivered

Placed order through cred app shop for pasta sauces from spice story on 17 Apr.
Due date of delivery was 26 apr. Pickrr tracking
Courier delhivery
Tracking id[protected]
Orderid #18783.
Complaint raised multiple times ref no 3737438
There is no satisfactory response neither they are refunding nor sending the product.
Multiple mails sent from yahoo. Com but not satisfactory response.
Photos attached