Cred — Recharge not done money debited

Address:	INS VIRBAHU, NEAR NAVAL DOCKYARD, VISAKHAPATNAM 530014
Website:	CRED APPLICATION

I Omkar Lokhande done the recharge amount of 2999.00 rs through CRED app towards airtel prepaid recharge and having the transaction id PU013331MS6SZUU78116 dated 27 Nov 23 and order id VQ5038L922LX. The amount has been debited from my account having account number [protected] and having transaction/ Ref id[protected]. The recharge was not done by the Third party app that is CRED and they refused to do the refund and told me that they have raised concern to the internal team of CRED and they will solve the issue accordingly but i want the refund with the interest from 27 Nov 23 and upto the case resolve time period. I have also registered a complaint CRED help portal having Ticket no 10670137