Cred — Refund and collection pending of defictive product ticket # 8200162

Respected sir


my case flow chart as following
i was done order by cred app for smart watch
i have received delivery of order
i file complaint for defective of order on next day of delivery
reply received from CRED side product will be collect and refund will be credited before 20/03/2023 in your account
so i wait for refund up to 22/03/2023 and wait for product collection by saler
and but no body came for product collect so i again request by cred app and infomed refund not received on 23/03/2023 and 25/03/2023
but not any reply come from cred app
after then i sent email on 29/03/2023 for the same
but reply come from cred app that refund claim window close

so i again request by email as per following detail but still date complaint not resolved and refund is pending

see attachment for complaint screenshot as per saller reply policy has been violence by customer but still date not detail information give by seller which policy violence by customer

kindly do the needful for file complaint against cred app

MO NO [protected] AND [protected]