Cred — Refund not initiated for failed McDonalds Order

Hi Team,
I had placed an order 7th August - Order # 265JG1258NP8, while ordering the payment was made through Cred App. Although the payment was successful and was deducted, the order was not successful. I waited for 12 days, but still the amount has not been reversed.
When I reached out to Cred for refund they quoted tracking ID 06442CBF-7ECF-4C8B-A575-1A4B0D82776B and asked to seek confirmation from Mcdonalds team.
Unfortunately I couldn’t get response from them so instead I shared a screenshot of failed payment transaction from McDonald’s profile. Still Cred is refusing to acknowledge…