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Cred — Refund of 118000 on failed transaction not reverted back

I have made a payment of credit card on 12 September 2022 of Rs. 118956.79 through cred which failed in cred app when contacted by in app chat service they have mentioned that money will revert in 3-4 working days. It's been 10-15 days and amount is not reverted back to my account. Also they don't have any customer care number and their chat in-app support don't answer now.
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    No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India
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