Aug 18, 2022
Updated by ranjiththanapaul On Thu, Aug 11, 2022 at 2:07 PM CRED Support <[protected]@cred.club> wrote:
Hi Thanapaul,
Greetings from CRED!
We completely understand your concern regarding the failed payment refund. Please be assured we are here to assist you with the same.
Upon reviewing your CRED account, we would like to tell you that we can see a payment of ₹89, 000.00 with order ID R562E28VGNR made towards the RBL Bank credit card ending with 9671 failed on 29 Jul '22 and the refund of the same has been successfully credited in your source account on 2 Aug '22 and should have been reflected by now in the source account.
Ideally, any refunded amount for this transaction should be refunded back to you by now. However, in case you have still not received the refund for this failed transaction on your account, kindly get back to us with the password-free PDF statement of your source account from the date of payment till date for us to check and assist you with the concern accordingly.
Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.
Regards,
Team CRED
Aug 18, 2022
Updated by ranjiththanapaul On Mon, Aug 15, 2022 at 6:16 PM CRED Support <[protected]@cred.club> wrote:
Hi Thanapaul,
Greetings from CRED!
With regards to your concern, we are escalating your issue to our dedicated team and will provide the updated status to you within 48 hours.
Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.
Regards,
Team CRED
Post your Comment