Cred — Rent paid via cred to landlord

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Cred

I had initiated my rent on 1st of June via cred which was supposed to be credited in my landlords bank account in few minutes. They also charged a fee of Rs 400 from me and now they are not even responding properly on my e-mails. They just give a stupid response that we are looking but have no proper reason for the default. My landlord has still not received the rent and he is continuously asking me every day. I am out of money and this company is not even responding properly. I am attaching screen shot of the transaction, please help me get refund of my money as I need it urgently