Cred — Reversal amount

I’m paying my tution fees they deduct money then say we could not transfers the money in beniguvery account money will b refunded in 7 working days who will bear the late fees and they don’t allow kid to sit in classes for the same last time also they did same it’s third or 4 time issue one time u could not send money to credit card i loose 5000 for ur mistake no revert no apology no calls no feedback pathetic company behaviour now a days it’s turning worst experience with cred n deeamplug