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Cred — Reverse NEFT amount not received

I had made a payment to axis Bank credit card of rs 10000 in cred app on 03nov 2022 and they credited on 04th nov 2022 and some technical issue axis Bank reverse my amount through NEFT and given me reference number but when I contact with cred app they are telling not received any amount please check attachment of payment and reverse amount
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    No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India
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