Cred — Rs.8650 payment failed on cred app still payment not received yet

I made a credit card payment Rs.8650 on cred on 2rd Jan 23 . I got massage payment failed on same date late night I received massage is payment failed. So I need my money on my source acount on refundable basis.
Many times I sent email bank statement also they told me payment refund done still payment not received yet bank statement also sent personally mail id so pls refund my amount asap