[Resolved]  Citibank Indian Oil Titanium / Credit Card — EMI Free charged fraudulently

My name is Mr. Mervin Fernandes, holder of CITI Bank Indian Oil Titanium credit card with the last four digits of the card being 6544. Last week there were advertisements in the Mumbai Mirror stating, CITI Bank credit card holders will be eligible for a 5% cash back on EMIs' at Vijay Sales. So I called up the CITI customer care and they confirmed, there is no interest of EMIs'. no processing fees on the 3-month EMIs and no other hidden charges and that's not all, there is a 5% cash back as well that will be credited at a later date.

So, I went and visited the Vijay Sales showroom on 18 June, 2013. The sales guys over there as well confirmed the above, there are no extra charges whatsover on the 3-month EMI scheme. SO I went ahead and purchased a microwave owen and received the delivery the next day.

Now, to my horror, I see I have been charged Rs. 499 towards the EMI transaction. I used to think CITI Bank differed from the others. However, this just does not seem to be true anymore. Does this mean, the CITI phone representatives do not know their products well. WHy are they giving wrong information over the phone. It is not that I just went ahead and did a blind purchase, I did confirm with a CITI phone officer and yet, I have been cheated.

If some one else has been cheated in a similar manner please add some comments here