[Resolved]  HDFC Bank — Fraud charges and no investigation help

Hi,

This is to highlight fraud charges made by HDFC bank on my credit card and then not helping at all in doing any investigation on the fraud. Instead to all my requests for help they just keep sending their standard replies of "it is under consideration" and finally "nothing can be done regarding this".
The case of fraud particularly interesting and clearly shows that HDFC bank has no interest in resolving ANY sort of issues for customers and just wants to make illogical excuses which frustrate customers
Details:
1. Fraud charges made on my Jet Privilege HDFC Bank World Credit card by Priority Pass lounge of Rs 3340.44/-. Charges were made on card in the month of August 2013 and the charges clearly mention that they have been made because of 2 people using the priority pass lounge in the month of July.
2. While I had used the lounge in July – It was a single persons entry AND also the person taking the entry had clearly mentioned that the lounge usage is complimentary.
3. I highlighted the 2 errors to HDFC bank: that the usage was complimentary and even if it was to be charged it was used for only 1 person. To add to it I was neither communicated that charges will be levied neither was I given any receipt of the same.
4. To this HDFC bank kept replying to me (in 7-10 mails exchanged within 1-2 months) that these charges are by priority pass lounge and they CANNOT DO ANYTHING ABOUT IT.
5. I finally asked HDFC to tell me the procedure to close the card. To this they instantly replied asking me to wait for some time while they do further investigation.
6. After another 5-6 mail exchanges and around 1 month later they reverted saying I had used the lounge for 2 people on 30th June for which the charges are applied.

After this I simply lost my patience as I NEVER used the lounge on 30th June. Also the charges in card statement clearly mention that it was for JULY usage. Now I am thoroughly frustrated and helpless.
HDFC clearly has done no investigation at all and is simply avoiding doing anything about it.

I have impeccable payment record with HDFC and have cleared all payments on the card in full weeks before due date always.

I don’t know whether this consumer forum would help resolve the issues but I want to spread HDFC’s pathetic service and no help during fraud transactions to as many people as possible so that other consumers can opt for better credit cards.
Regards
Parag