[Resolved]  HDFC Bank — Fraud of Rs. 6399 by Shiftthoughts.com in association with HDFC credit card

On 21.09.2013 at around 12:00 pm i got a call from [protected] regarding an offer in relation to my existing HDFC credit card. It was been described that since i'am a regular customer and rarely use my reward points so a discount card has been offered to me which will carry a discount of 20 % in any purchase. Finally i came to know that i have to pay an amount of Rs. 6399, so I said no during the verification which came from Shiftthoughts.com. Soon after that the person named Jyotish Pandey a so called employee of HDFC bank called me again and told that the money has already been debited from my account and cannot be returned in any case. After repeated conversations I finally had to accept the offer forcefully and had to say yes to the verification call. The OTP has been generated from your bank. The messages are saved with me. Earlier I used to carry a good fortune about your company but now since I have been victimised to such a fraud so I must say that some of the bank members are also associated in the fraud. I don't know who is the actual culprit whether it is the HDFC bank or yatra.com or Shiftthoughts.com but finally the people like us are the sufferers. I’ve seen hundreds of such cases has been registered in consumer forum and most of them are in association with HDFC credit card. So its a threat and can happen to anybody. These things should be checked as soon as possible coz people are loosing thier hard earned money due to such frauds.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your contact details, account details and details of disputed charges . Kindly mention reference id TTUOO[protected] in the subject line. A bank representative shall contact you as soon as we receive this information.

-Anay
HDFC Bank Customer Assistance.
Dear Customer,

We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers. We would request you to share your contact details to investigate further and assist you in this regard. You can also share the details at [protected]@yatra.com

Best Regards
Yatra Care
Dear Sir

We apologize for the inconvenience caused.

Request you to kindly share your contact details and our executive will call you and get this issue resolved.


Thank you
Shiftthoughts Team
Today i have received a call from a number and the person introduced himself as he is from HDFC bank and he told that according to my CIBIL score earned for my HDFC credit card there is an offer available for the same. Also they told that this offer can't directly give from the HDFC bank but they can give through it another third person called 'Shiftthoughts.com'. The sequences are below,

Call 1: Person introduced himself as HDFC employee and offered me an false offer - I have to pay RS 6399 INR from my credit card then i can avail 20% of offer an any purchase excluding fuel and Gas charges bills. If i am ready they will connect the call to Shiftthoughts Team.

Call 2: A employee from Shiftthoughts Team called me and explained about the offer details and he told he will connect his call to his senior colleague.

Call 3: Again the CAll 1 [HDFC employee]person called me, here after you will receive two calls and you should not ask any queries to them and say yes to all their questions.

Details: After i close this call you will receive two more calls. For that they will credit 6399 INR from your HDFC account but the same will be adjusted from HDFC end to my credit card limit.

Call 4: Forcefully i have to say Yes for their questions and they took amount from my account

But the amount detected was not adjusted as i promised to my account. I have lost my money and now i am realized i was cheated.

These all things happen within a 6 hours time period.

I not know how my HDFC information's are read by these frauds. I am trust HDFC service, Please took a necessary action and get back to my money.

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