[Resolved]  Standard Chartered Bank — Late fee charges

Address:

Kolkata, West Bengal

I am using a Standard Chartered credit card. The sixteen digit no. is [protected].I made my last payment by cheque within the due date. There was a correction in the cheque and I had put my initial instead of putting my full signature near the correction. The bank accepted the cheque. Later I received a letter stating that I should issue a fresh cheque as there was a mistake in the cheque and the bank cited the initial as mistake. I immediately issued a fresh cheque but by now I jumped the due date by one day. I phoned the bank and informed the concerned lady about my problem and requested her not to add any late charges. I was assured by the lady that no late charges will be added and I need not worry. Now I have received my payment coupon on 14/10/2013 and I am asked to pay RS. 31.98p. by 8th October 2013. This has happened before and after my verbal request things were sorted out. I tried to contact the bank several times by phone but the computerised system asks my date of birth, expiry date of the card, then some three digits every thing I give is accepted but when I am asked to give my new telephone number that is not accepted and my call is rejected. I tried the Card.[protected]@sc.com. Please help me out.
Regards,
Shahzad Ali
14/10/2013