Crio.do — Harassment Cancellation and Refund matter

I am writing to express my deep frustration and disappointment regarding the prolonged delay in processing my course cancellation and refund request with Crio.Do. Despite my repeated efforts to resolve this matter, I have yet to receive any clear communication or resolution, which is causing me significant mental distress.

I initially raised a cancellation and refund request on 26th June, as I had concerns about the course I had opted for. Since I had not started the course, I was assured that the refund would be processed. However, it has now been over 30 days, and despite raising multiple tickets and speaking with various individuals from your team, including sales representatives, the QA operations head, and others, there has been no progress.

Here is a summary of the issues I have faced so far:
Lack of Communication: Despite raising nearly 10 tickets and speaking to multiple team members, nobody has provided a clear status update or resolution.
Inconsistent Information: While some representatives assured me that the refund would be processed within 45 days, others failed to confirm the same over email. For instance, a representative promised to send an email confirming the timeline but did not follow through.
Escalation Without Action: I raised ticket #397084 on 6th July, and I was promised that the matter would be escalated immediately. However, it has been over a week, and I have not received any follow-up or call.
Below is a list of the tickets I have raised so far for reference:
#395289
#394673
#394601
#394423
#394422
#394420
#394419
#397084
#396088
#398059
#398060

Additionally, I have had discussions with your sales representative, Anusha, who assured me that a cancellation team member would contact me. Instead, I received calls from her colleague, Keerathana, who reiterated the 45-day refund timeline but refused to confirm the same via email. When I attempted to follow up via email, Keerathana stopped responding altogether.

I am deeply disappointed with the lack of professionalism and transparency in handling this matter. Generally, cancellation and refunds take 2-4 working days to process. However, this delay of over a month, coupled with inconsistent communication, reflects poorly on the company’s ethics and customer service standards.