[Resolved] Crizal — authenticity check

Moazzam Urfi

from Kolkata, West Bengal

Address:

Kolkata, Howrah, West Bengal, 711103

I have bought crizal prevencia from an optics shop. I dont find the quality to be crizal standard. I’m afraid if i have been dueped. As per the features of crizal prevencia it is smudge resistant, dust resistant. But i dont think my prevencia is doing the same. They have only provided me with a crizal pouch and a authenticity card which is blank. Could anyone please help

Was this information helpful?

No (0)

Yes (1)

Jan 5, 2020

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Crizal Customer Care's response Dear Sir,

Thanks for reaching out to Essilor.

Crizal Prevencia is the advance blue light filtered lens which has a patented scan technology which will allow essential blue light to pass through the lens. It is dust and smudge resistant and not dust and smudge proof. Please note that Crizal prevencia lens would have a purplish tinge on the lens.

The authenticity card provided by the optician for this product would serve as the authenticity of the product. If you share the image of the authenticity card along with the invoice copy of your optician with us at [protected]@essilorindia.com, we can help you check the genuineness of the lens.

Best regards,
Team Essilor