[Resolved] Crizal — crizal lens issue

shajunr

Address:

TC 16/1790(2),Sowmya Bhavan,, Thycaud PO, Jagathy

I have purchased crizal lens from one year before on aug 16 2018 from titan eye plus showroom. They told me like it has the features like scratch proof, water resistant and uv protection. But after the 6 months o[censored]se, it started to automatically peel off the coating on the both lenses and now it is totally damaged due this and it is spreaded all over the lens. I have purchased this lens for rs 5000. I think the local lenses are far much better than this in quality and price. Do you have any warranty on your products?

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Aug 7, 2021

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

May 11, 2020

Crizal Customer Care's response Dear Sir,
Thank you for reaching out to us. Please note that Crizal Lenes are scratch resistant and not scratch proof thus we would request you to kindly check with your optician on this issue. In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end at [protected]@essilorindia.com.

Warm Regards,
Team Essilor