[Resolved]  Crizal — Regarding exchange for lens after providing by company

Address: Kasba Jana, Ayana Road Muradganj, Auraiya, Uttar Pradesh, UP- 206129

We have submitted a query regrading defective lens issue to crizal lens. As per company reply we have contacted to optician and further converstation is as following.

We contacted the optician and then the lenses were sent to crizal laboratory for testing. As per optician during testing it was found that there was some technical defect with glass. So the company provided new lens for the same.

But during this period unfortunately we missed the crizal card and now the optician is demanding INR 1200 by stating that crizal company is asking for the same. And also he is not providing old lenses to us and saying that they are submitted to the company.

Now we need to know that if the company is really demanding for INR 1200 or it is something that an optician wants. Could you please help us for the same.

Optician visiting card is attached. Thank you

Regards,
Rajesh Kumar Gupta
Email: [protected]@gmail.com
Mob: [protected]
Was this information helpful?
No (0)
Yes (0)
Sep 6, 2022
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2022
Crizal Customer Care's response
Dear Mr. Rajesh Gupta,

As we have earlier communicated through Email, request you to mail us the Invoice copy to assist further.

Best Regards,
Team Essilor.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Crizal
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    170
    Pending
    24
    Resolved
    86
    Crizal Phone
    +91 80 4092 1801
    +91 80 4092 1800
    Crizal Address
    #71/1,Brigade Plaza, 6th Floor,S.C Road, Anand Rao Circle, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all Crizal contact information