[Resolved]  Crizal — Regarding exchange for lens after providing by company

Address:

Kasba Jana, Ayana Road Muradganj, Auraiya, Uttar Pradesh, UP- 206129

We have submitted a query regrading defective lens issue to crizal lens. As per company reply we have contacted to optician and further converstation is as following.

We contacted the optician and then the lenses were sent to crizal laboratory for testing. As per optician during testing it was found that there was some technical defect with glass. So the company provided new lens for the same.

But during this period unfortunately we missed the crizal card and now the optician is demanding INR 1200 by stating that crizal company is asking for the same. And also he is not providing old lenses to us and saying that they are submitted to the company.

Now we need to know that if the company is really demanding for INR 1200 or it is something that an optician wants. Could you please help us for the same.

Optician visiting card is attached. Thank you

Regards,
Rajesh Kumar Gupta
Email: [protected]@gmail.com
Mob: [protected]