[Resolved] Crizal — crizal prevencia - airwear

Crizal customer

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 5600102

I have purchased a specs from envision Opticals - Koramangala with crizal prevencia lenses. I have doubt on the lense authenticity. I'm not satisfied with the lenses. These lenses are not as per the crizal standard. I face dust clotting issue, side view are not so clear.
I have received only a simple invoice from sailer where crizal is no mentioned anywhere. I have not received any valid crizal authentication card and kits.

Kindly suggest how i'll check the lense authenticity.

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Jul 19, 2018

Complaint marked as Resolved

This is not resolved. Please help

Crizal customer support has been notified about the posted complaint.

Jul 18, 2018

Updated by Crizal customer I have purchased a specs from envision opticals Koramangala with crizal prevencia lenses. I have doubt on the lense authenticity. I'm not satisfied with the lenses. These lenses are not as per the crizal standard. I face dust clotting issue, side view are not so clear.
I have received only a simple invoice from sailer where crizal is no mentioned anywhere. I have not received any crizal authentication card and kits.

Kindly suggest how i'll check the lense authenticity.

Verified Support

Jul 19, 2018

Crizal Customer Care's response Dear Sir,

Thank you for your mail. Kindly ask your optician to provide you the Varilux authenticity card which he would have received along with the lens from Essilor and share it at [protected]@essilorindia.com for our verification so that we can assist you further.

Best regards,
Team Essilor

Jul 20, 2018

Updated by Crizal customer he is not giving and lens is having quality issues

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Comments

Crizal customer

from Bengaluru, Karnataka

I checked with Optician, he is not agreeing and he says it will not come. Also, i see some quality issues in the lens, see reflection of purple light in the middle in some angle. please replace with the original lens and i want the company logo on the lens. envision opticals koramangala executives are very rude. They dont provide any service after the payment.

Crizal customer's [Complaint's author] reply, Jul 23, 2018

Any update on this?

Punit Khetan

from Raha, Assam

I purchased a Crizal Progressive Lens in October 2017. In 10 months of time glass is full of scratch . After putting fog on glasses varilux is written . Is the glass original .