[Resolved] Crizal — crizal prevencia authenticity check/ unclear vision

Magesh Mohan

from Bengaluru, Karnataka

Address:	560009
Website:	www.crizal.in

Hi,
I have purchased a specs from shiva vision care, bangalore with crizal prevencia lenses. I have doubt on the lense authenticity. I'm not satisfied with the lenses. These lenses are not as per the crizal standard. The side views are not clear when using the spectacles. Also, big letters also not clear to read from a less far distance.
I have rechecked the eye-site power with different optician also, the eye-site power measured is almost similar to the lens provided.
I don't have such issue when using my old specs, which is made of crizal forte lenses. I have the crizal authentication card and kits.
Please let me know if further details are required.
Kindly look into the issue and suggest the solution for the same.

Regards,
Magesh. M

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Feb 24, 2019

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Crizal Customer Care's response Dear Sir,
Thanks for reaching out to Essilor.

Kindly check with your optician regarding the issue and revert.

We also request you to share the authenticity card of the product and invoice copy of your optician at [protected]@essilorindia.com for our reference and verification.

Best regards,
Team Essilor

Jan 22, 2019

Updated by Magesh Mohan Hi,
I have already checked with the Optician second time. They confirmed that the sight power measured/programmed is correct.
I have mailed you the authenticity card of the product and invoice copy to [protected]@essilorindia.com today morning.
Please do the needful.

Regards,
Magesh.M

Jan 25, 2019

Updated by Magesh Mohan Hi Sir,
Do you have any update on this?

Regards,
Magesh.M