[Resolved] Crizal — Defective lens

BHARATH SEKAR

Address:

Chennai

I bought essilor lens from GKB opticals, t nagar chennai on November 2019, with 5 months o[censored]sage blue layers from the lens started peeling off .when I called and complained about dis to gkb optical they told be surrender the lens for 10 days which not possible at the time of covid. (forwarded the image of lens within 6 months to GKB through mail)And I cannot be without specs for certain period.does that even possible?and I’m from south I should travel 300 km to reach out GKB .I gave the lens last week for replacement essilor has refused dat.is dat the solution u provide for the customers by knowing the things happening around.

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Aug 12, 2021

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2021

Crizal Customer Care's response Dear Mr.Bharath Sekar,

We regret the inconvenience caused.

This is further to your query.Please note that Crizal Lens are scratch resistant and not scratch proof thus we would request to kindly check with your optician on this issue.

In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

Request you to kindly send all details to below email id.

email id: [protected]@essilorindia.com

Warm Regards,
Team Essilor