Crizal — I order one product on 24th march 2021but not received

shannu06

Address:

mumbai

I order one product from crizalstore of order number 3278 on 24th march 2021 i did not received any product or any information about my order no messege no mail not received about order.please solve as soon as possible. i called many time to your customer care number it is not working then iam complining from your site. my contact number [protected] and email id [protected]@gmail.com i order from this phone number and email id. The cost of product is Rs 199.

Was this information helpful?

No (0)

Yes (0)

Crizal customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2021

Crizal Customer Care's response Dear Sir,

Essilor lenses are not available online but are sold at most leading optical stores. Kindly visit any leading opticians for your requirement.To locate a leading optician please visit https://www.essilorindia.com/store-locator.

we will check for the action that we can take for using our brand name. However their operations is independent from ours thus we cannot help in refund on their behalf.

Best Regards
Team Essilor.

Apr 16, 2021

Updated by shannu06 In this situation iam not able to going outside. Please cancel my order and refund my money.