[Resolved] Crizal — Need refund - Lens get damaged within 1.5 years of wearing

shivendray

Address:

Ghaziabad

Hi Crizal Team

Your spectacle lens got damaged within 1.5 yrs of wearing under normal circumstances, the lens has tiny spots which makes it hard to wear. Refer the attached images
I bought thecomplete spectacle from Siddarth Optics, B-9, Meenal Apartments, Shalimar Garden Ext 2, Ghaziabad 201005.(Ph[protected] on May 5, 2019.

I went to the same optician and he said these cant be replaced as they are more than 1 yr old.

I feel completly cheated because there seems to be no help from Opitcan and Crizal local dealer who this optician was in touch with.

I want a refund for this, no discounts or any perk.

Shivendra

+2 photos

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Aug 6, 2021

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2020

Crizal Customer Care's response Dear Mr.Shivendray

Thanks for reaching out to us.

This is further to your query. We would request to kindly check with your optician on this issue. In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

email ID:[protected]@essilorindia.com

Warm Regards,
Team Essilor