[Resolved] Crizal — prevencia lens

msm03

from Mumbai, Maharashtra

Address:

400703

I just got my prevencia lens from a local optician. The lenses have a very purple coating that doesn't have a uniform application. When i look at the glasses, the lens' coating seems o be applied in a haphazard manner. There's also a very disturbing yellow tinge to the lenses when you see through them which is extremely concerning. This was not made known before ordering the lenses! I want to know if i can change these lenses. The prevencia has been very expensive as is.

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Nov 22, 2018

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Crizal Customer Care's response Dear Sir,

Thanks for reaching out to Essilor.

Kindly check with your optician regarding the issue and revert.

We also request you to share the authenticity card of the product and invoice copy of your optician for our reference and verification at [protected]@essilorindia.com.

Best regards,
Team Essilor