Crizal — Scratches on eyes glass

Address:Shivalik Opticals

Dear

I have purchased eye glasses Crizal Prevencia having the facility 360 Multi angular, Scraches rasistances, Inhanced antireflection, Dust Repellence, water Repellence & many other facilities. This glass pair was purchased of cost 9500 Indian rs from Shivalik Opticals Booth no 944, Local bus stand, Manimazara, Chandigarh 160101 on dated 12 January 20.
At the of purchasing of this glass presentation was very very good of soap keeper but very sorry to say that scrashes were started with 03 month from the date of purchasing.
One thing I clear from my side that I always away from the dust because I am working in pharma company so temp always maintain below 25 & humidity less than 60%.
First I share my complain to soap keeper but initial his response was not good. Again I visit after 15 days & discussed with soap keeper again responnse was very poor.
I also discussed with your guy who is looking Panjab but no body support.

Finally I decided for online complain with the hope that problem will be short out.
Please need to investigate at your end conclude why it is happen.
Then replace my glass as soon as early possible.

Your cooperation is highly appreciated.

Sanjeev Sharma
[protected]
[protected]@torrentpharma.com
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Crizal customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2020
Crizal Customer Care's response
Dear Sir,

Thanks for reaching out to Essilor.
We request you to share the authenticity card of the product and invoice copy of your optician to [protected]@essilorindia.com for our reference and verification.

Best regards,
Team Essilor

Best regards,
Team Essilor
Jul 22, 2020
Updated by sanjeev01071975
Response awaited
Complaint comments 

Comments

I have bill only which was given by the Soap keeper. This bill was already attached in complained.

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