Crizal — Scratches on Preventia Glasses and not getting proper response from Dealer

Ankita_Soni

from Ahmedabad, Gujarat

Sep 14, 2021

Address:

Ahmedabad

I have purchased Cryzal Prevencia Glasses which is scratch Resistance but within 2 months Glasses is having scratches on it and not satisfied with its water repels feature. not getting proper response from Dealer. Its a very Bad experience from Cryzal after having Costly glasses

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Crizal Customer Care

from Noida, Uttar Pradesh

Sep 14, 2021

Verified Support

Dear Ankita Soni,

Thanks for reaching out to Essilor.

This is further to your query.Please note that Crizal Prevencia Lens are scratch resistant and not scratch proof thus we would request to kindly check with your optician on this issue.

In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

email id: [protected]@essilorindia.com

Warm Regards,
Team Essilor

Ankita_Soni's [Complaint's author] reply, Sep 18, 2021

I have already checked with optician but he is not answering properly.
And the worst experience I am having from this Cryzal Glasses.
I know its a scratch resistance so there should be less scratch but the Scratches I am having on the glasses are much more..
Didnt expect this Quality from Cryzal... This quality should not be provided from Brand like Cryzal. At least you should contact us via phone and need to check glasses that what is the actual issue. It should not be upon optician I have purchses Cryzal so it must be of Top quality and top customer service ...

Very much disappointed.
Costly glasses gives this result????