[Resolved]  Crizal — varilux

I had purchased a progressive eyewear from lawrence and mayo one of the reputed opticians in chennai at a cost of about 12000 for in july 2016. Recently this has developed distortion and is unclear to read. I took this with the warranty card to the same place where this was purchased however they turned me down and said a new one has to be purchased. This is clearly not a usage or handling problem. It is a manufacturing defect as there is no scratch or it was not exposed to heat. It was always kept in the box. I certainly believe there is no reason for me to go in for crizal varilux any longer as the warranty is not honored and not worth paying so high for a sub standard product.
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Sep 9, 2018
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2018
Crizal Customer Care's response
Dear Sir,

Thanks for reaching out to Essilor.

Kindly check with your optician regarding the issue and revert.

We also request you to share the authenticity card of the product and invoice copy of your optician at [protected]@essilorindia.com for our reference and verification.

Best regards,
Team Essilor
 
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