[Resolved] Croma — 1.5 croma air conditioner

Sailesh Khele

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra, 400053

I had croma 1.5 ton air condition bought under warranty. My service request mum310716fs0002 was registered on was supposed to be solved in 3 working days. I complained on 31 july 2016 at 11.06 am.
I received a sms on 2 aug 2016 at 7.08 pm say that we are pleased to inform you that service request is completed. Which was absolutely false and on the other side it was very unprofessional that without any repairing or attending my job, how i got the sms. After calling to customer care guy called giri explained me that your air condition has been services/repaired.
I was so wondered that without attending anything, how did i get remark and sms. When i called to again to customer care, he shamelessly said that your problem will be solved in 3 working day.
Bull croma and their products. Suggestion to all …never by croma products…no service part at all. Bye any other brand…but no quality and support from croma.

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May 24, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Madhan38

from Mumbai, Maharashtra

I have 1ton split AC with 4years of extended warranty. Now AC not working I have register a complaint on 13.Jul.2016 still e problem not yet rectified.

While selling sales person insist me to pay additional money for that extended warranty validity.

Complaint reference# CHN130716FS00001

Croma Customer Care's response, Apr 23, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.