[Resolved]  Croma — 11 months old AC not working

Address:

New Delhi, Delhi

They dont care for their customers after selling the product. Very bad after sale service experience. Date of purchase:15th June 2014 Product description: 1.5 Ton window AC Brand name: Croma Problems faced: AC doesn't cool at all because of gas leakage. Response from customer support team on 21st May: the product needs to be sent for repair and will be picked up within 2-3 days and then delivered back in another 2-3 days. Visited the Dwarka store in New Delhi and was advised it'll be sorted by 30th. Its been 7 days no has came to pick up the AC for the repair. Customer service doesn't respond. People at Croma store says they can't do anything the only information that they have is the status of the request and it just says OPEN. They provided the number of store manager Mr. Ranjeet ([protected]) but got no help from him as well. Its only 11 months old and the product is having multiple issues but no one is willing to help. I have spent ₹29000 for something that i cant use and the company doesnt care at all. I am now left with the only option which is to take this issue further and report the same to the consumer forum. Regards Sunny Aggarwal (+91)[protected]