[Resolved] Croma Ac — Croma ac not working properly. Customer care giving fake commitments for resolution | |||||
I have raised a complaint on monday and was assured that it will be done by wednesday. everyday i am doing follow up but getting fake commitments from the floor supervisors that it will get resolved today, but nothing happened till date. i think i did the very big mistake by trusting croma brand. Let me know if it can beresolved, else i would have no option to raise it on social media, which will spoil the remaining reputation (if left). My registered number is [protected]. query can be tracked by this number. Was this information helpful? | |||||
Aug 13, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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I have given my device for repair on June month. I informed speaker, battery draining and over heating issues. I got a message from croma that, your issue was resolved and I received diagnosed report. In that only speaker issue was mentioned. Immediately I reached onsitego chat team, they told Battery issue was also resolved.
After checking my speaker issue was resolved. But my battery issue remains like that. But they told it was resolved. I started restarting my device everytime whenever I face this issue.
On 3rd of September, I kept my mobile charging. I got call. Usually, I will keep my mobile in vibration mode. Whenever I got a call, I unplugged the charging and took the phone, it was extremly hot, as its iphone 12 pro made of metal, it was too hot.
I cant hold the phone, involentaryly i left the phone. I immediately reached the crome team, you said battery was resolved again I am faced same issue, what you resolved i asked?
Then your team said, Battery issue was not covered and we haven't done any service for that battery issue. Then I realised mistake happened because of your wrong resolution. If you said that before itself, I might submit my mobile to appronix for battery service. Now because of that wrong resolution, I felt secured and was in a feel, you resolved that issue. Such a pathetic service . I never expected this kind of fake resolution from you.