Croma — AC Installation Not Done

Hari Kishore Sekar

from Tiruchirappalli, Tamil Nadu

May 25, 2023

Address:

Chennai (online purchase through Tata Neu app

I had purchased Croma 4 in 1 Convertible 1 Ton 3 Star Inverter Split AC with Dust Filter (2023 Model, Copper Condenser, CRLA012IND283251) on 20th May 2023 through Tata Neu app and it got delivered on 21st May 2023. I was informed that the installation will happen today (22-May-23) but, I have not got any information about it. When we call the customer care we are hearing the same message over & over again that 'you receive the technician details shortly' but so far none of the technician contacted regarding the installation.

I had opted this only because it had mentioned that the delivery would be done by 22-May-23. Request the forum's help to return back the product back if the installation is not done by today (25-May-23).

Order No : TC[protected]
SR ID :C[protected]

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Croma Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Hi Hari, we're sorry to hear about the unpleasant experience regarding the installation. We request you to reach out to our customer care team at [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.