Croma — Ac not being delivered, delivery keeps postponing

Croma — Ac not being delivered, delivery keeps postponing

D Defran Oct 19, 2023 Oct 23, 2023 This thread was updated on Oct 23, 2023

We had ordered ac from Croma at Dabolim-Goa, we were given a delivery date, but was not delivered. The date got pushed to the next day, the delivery person told us that we need to take leave and wait for them that day, we took leave specially thinking that the delivery would be done, when we called them, they pushed it further to next week, payment was done at the shop and we expected the delivery but we have to keep calling. The customer service is really bad, they don’t care about our grievances, we are upset it is taking so long to reach us and the Croma staff and delivery personnel are rude. Our time and money is wasted. Was this information helpful? No (0) Yes (0)
Croma customer support has been notified about the posted complaint. Verified Support Oct 23, 2023 Croma Customer Care's response Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.
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Comments

vpshenoy

from Pune, Maharashtra

Oct 22, 2023

There is an refund option provided by croma - notify their support and just refuse the product delivery whenever they knock your door.
There are better offers available and some vendors also provide immediate return /refund if the shipped product is damaged or refurbished. With croma, after payment the product delivery and condition is all at their mercy.