[Resolved]  Croma — Ac not cooling and water leak from compressor

Address:

Kamothe

We bought the ac from croma Kamothe and was installed on 9th May 2023 and from same day at night despite it was turned on from 2 hrs there was no cooling and i registered a complaint at croma, in a day samsung technician came and did some changes in compressor but after that water started leaking from the compressor unit and the cooling problem also wasnt solved and their technician was also rude and told us to keep the temperature at 16 which is not the ideal solution. Croma persons told us that cooling should happen in 10-15 mins they also came to check that but there was no cooling and told us that this problem will be taken care of and had the complaint logged in samsung for several times.
Amidst this someone from samsung service centre kamothe called to look in the problem and said that its normal to leak from compressor and cooling is also proper and said the following words, ""if you compare small cars to mercedes what do you expect? ""
Still to this day i.e 1 june 2023 our complaint is not resolved and ac also has no cooling.
We have buyed samsung products before and they never had any issues but this is a big headache for us and request to please get the product returned as soon as possible