[Resolved]  Croma — Air Conditioner

Address:Pune, Maharashtra

I am NRI and I have bought Air conditioner and its under warrenty and i register my complaint after 2 days engineer visit and told me compressor needs to replace, , , Now three weeks and every day i am follwing with then and they just simple said contact you after 24 hours and nothing and i dont know when they gonna repair or replace compressor., , I just bought because its made in india but i guess its my biggest mistake.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Croma refund 100% amount with extended warenty and ask me to buy any alternative product so i buy samsumg Airconditioner and now running smoothly.
Croma customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Hakimtin,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Hakimtin,

Please send us your details on email Id [protected]@croma.com or call us on [protected].

Sincerely,
Team Croma
I register my complaint on customer care and everyday I am following up with customer care everyday and they have same sentence contact you in 24 hrs and let you know the update but after 24 hrs no call or update and then i call as indonevery day now its like my routine work and seems that they just don't wanna fix or replace my air conditioner which i hardly use for 3-5 months.


My kids got sick bcoz i have to keep my window open and due to rainy season mosquitoes and flyes enter my appartment and making me and my kids sick.

Earlier at list AC fan was working but when technician come he completely remove the cables and compressor connection and now AC fan not working.

I never assume tata group manufacture or provide that level of service..

What saw Mr. Ratan tata as my idol and seems to see change in India but I have lost my faith and I have decided not gonna by any more Indian made products.


My register mobile number:
[protected]
[protected]

Email: [protected]@gmail.com

Complaint number:
Pun010615fs00014
Sr[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    74%
    Complaints
    3217
    Pending
    466
    Resolved
    2225
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information