Croma — Air conditioner Complaint

Ruth Beatrice

Nov 9, 2023

Address:

Mogappair west

#cheatingcroma #poorservicecroma #badqualitycroma #nosupportcroma
We have got 2 Acs with Croma Mogappair, and it was serviced 5 times in just 1 yr due to issues. Each time the service technician blames the previous technician for the issue but coudnt resolve it. The Croma support team simply negelects our query .Croma Support team says all 5 times the issue is just because of Human error. Now that Warranty period is ending they are not ready to extend support nor give resolution for the faulty machine. Poor customer service unexpected from TATA brand.

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Croma customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2023

Croma Customer Care's response Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.