Croma — Asus laptop

Address:

Kolkata

I had purchased a Asus laptop for Chinnar Park croma on 31 July 2021, after 10 days o[censored]sage there was some hardware problem I contacted the store immediately but didn't get any response. The same problem persisted in 5th Sept 2021, 35 days after the purchase. I went to the store the same day with the laptop. The IT person confirmed that there is a major hardware problem. I also shared the video when the laptop was showing an error while I in between an online lecture.
My disappointment is that noone has contacted me with regard to the status. I regret purchasing an expensive product from Croma as the support I have received is very dissatisfying. I work from home and take online classes on the laptop. I ha e missed several classes and important work schedule. If the problem is with the laptop you must expedite the service or replace the same.
Very bad customer service. Will never purchase from Croma.